HR's Role in Preventing a Broadband Technician Shortage By NCTI and the Fiber Broadband Association The fiber broadband industry is at a crossroads. As demand for high-speed connectivity surges, the workforce needed to build and maintain networks faces unprecedented challenges. Nearly 70% of today’s fiber technicians are nearing retirement, threatening to drain decades of expertise just as the industry needs it most. At the same time, attracting and retaining younger talent remains difficult, leaving the talent pipeline dangerously thin. A white paper developed by the Fiber Broadband Association and NCTI uncovers the state of workforce readiness through a comprehensive industry survey. Findings reveal heavy reliance on the job training, used by 87% of respondents, which is increasingly unsustainable as experienced technicians exit the field. In-house training is also falling short, with 73% of providers reporting limited effectiveness due to time constraints and lack of measurable outcomes. The report makes clear that the industry must move from a reactive stance to a proactive strategy. By creating career pathways, offering credentialing and investing in continuous upskilling, providers can both safeguard current operations and attract the next generation of telecom professionals. With immediate action, the industry can transform today’s workforce challenge into tomorrow’s opportunity, ensuring the resilience, scalability and success of fiber broadband in a digital-first future. Read the White Paper RELATED RESOURCES Visit our HR Learning Series to view an on-demand webinar about the Future of L&D, including insights about anytime/anywhere learning and next-gen online career centers. You can also find guidance & articles at our HR Knowledge Center about Generations at Work and Talent Acquisition.   SHARE THIS ARTICLE